pgsoft Privacy Policy — Indonesian User Data Protection
This document explains how pgsoft collects, uses, stores, and protects your personal data as a platform user in Indonesia. Your privacy is our priority and we are committed to managing your data in a transparent manner.
Last updated: 2024. Please read this document in full before using our services.
1. What Data Do We Collect?
pgsoft collects various types of personal data necessary to provide quality services to users in Indonesia. The categories of data we collect include: account information such as your full name, email address, phone number, and date of birth that you provide during registration; device and browser data including IP address, device type, operating system, and session information collected automatically when you access the platform.
We also collect information related to financial transactions, including details of the local payment methods you use such as bank accounts and digital wallets (GoPay, Dana), as well as your deposit and withdrawal history in IDR. This data is required to process transactions, prevent fraud, and comply with identity verification (KYC) requirements.
We additionally collect usage data such as pages visited, features used, session duration, and game preferences. This data is used in anonymized form to improve platform performance and personalize the user experience, and is not sold to third parties.
2. How Is This Data Used?
The data we collect is used solely for legitimate and transparent purposes. First, to manage your account and provide full access to all features of the pgsoft platform, including sports betting, slots, and live casino. Second, to process financial transactions in IDR accurately and securely, ensuring every deposit and withdrawal goes through smoothly.
Data is also used for platform security — to detect and prevent fraudulent activity, unauthorized access, or misuse of services. Our systems actively monitor abnormal usage patterns and will take preventive action as needed. We also use data to fulfill applicable legal and regulatory obligations in Indonesia, including certain transaction reporting requirements.
In the context of customer service, your data enables the pgsoft support team to provide relevant and efficient assistance. We may also use your registered email address to send important information regarding your account, policy updates, or security notices. You have the right to opt out of promotional communications at any time through your account settings.
3. Cookies and Tracking Technologies
pgsoft uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small data files stored on your device when you access our website. We use three main types of cookies: session cookies required for the platform to function properly, which are automatically deleted after the session ends; preference cookies that store your language choice and display settings; and analytics cookies that help us understand how users interact with the platform.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality, such as the ability to stay logged in or retain display preferences. pgsoft does not use cookies to track your activity outside our platform or for third-party advertising purposes.
Other tracking technologies such as web beacons may be used in official emails we send to confirm whether the email has been opened. This information is used solely to measure the effectiveness of service communications, not for commercial purposes.
4. Data Storage, Security, and Sharing
All personal data you provide to pgsoft is stored on servers protected with high-level encryption. We apply 256-bit SSL encryption to all platform connections, role-based access controls to restrict who can access sensitive data, and regular security audits to ensure our systems remain protected against the latest threats.
pgsoft does not sell your personal data to third parties. In certain situations, data may be shared with service partners who assist with our operations, such as payment service providers that process IDR transactions, or technology providers that support the platform infrastructure. Each partner is required to sign a confidentiality agreement and may only use data in accordance with pgsoft's instructions.
Your data is retained for as long as your account is active and for the period required to meet legal obligations after the account is closed. If you request account deletion, we will delete your personal data in accordance with applicable procedures, except for data that must be retained due to regulatory obligations.
5. User Rights Over Personal Data
As a pgsoft platform user, you have a number of rights regarding your personal data. First, the right of access: you may request a copy of the personal data we hold about you at any time. Second, the right to rectification: if your information is inaccurate or no longer relevant, you can update it through the account settings page or by contacting our support team.
Third, the right to erasure: you may request the deletion of your personal data by submitting a request to the pgsoft support team. However, some data may not be deletable if it is still required for legal or regulatory compliance purposes. Fourth, the right to restrict processing: under certain conditions, you may request that the processing of your data be temporarily restricted pending verification or the resolution of a dispute.
Fifth, the right to opt out of promotional communications: you can stop receiving promotional emails or notifications at any time through the notification preferences menu in your account. Please note that communications related to account security and transactions are not included in this category and will continue to be sent as needed. To exercise any of the rights above, please contact our support team by email at [email protected].
6. Policy Updates and How to Contact Us
pgsoft reserves the right to update this Privacy Policy at any time to reflect changes in data collection practices, technological developments, or regulatory changes applicable in Indonesia. Any material updates will be communicated to users via a notice on the platform or to their registered email address, at least seven days before the changes take effect.
By continuing to use pgsoft services after a policy update takes effect, you are considered to have accepted and agreed to those changes. We recommend reviewing this page periodically to stay informed about how we manage your personal data. The date of the most recent update is always shown at the top of this document.
If you have any questions, concerns, or wish to exercise the rights described in this policy, you can contact the pgsoft support team by email at [email protected]. Our team will respond to every request within a reasonable timeframe and provide the necessary guidance. For general questions, you can also visit our FAQ page, which covers a range of topics related to privacy and account security.
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